外贸函电范文:如何处理货损投诉函电范本

外贸英语函电范文：如何处理货损投诉函电范文
Dear Mr. King:
We have received your letter of 16th.April , informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.
Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully.
We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage, but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us ,to which we hope you will agree.
外贸函电范文：如何处理货损投诉函电范文
亲爱的金先生：
我们已经收到您4月16日的来信。信中说到我们所发货给您的缝纫机破损情况是由于我们的包装问题所引起的。
一收到您的来信，我就对这一事件高度重视，仔细研究了您的检验员所提供的报告。
我们确信货物现在所受的损坏是因为在运送过程中某些特殊环境所引起的。因此我们并没有责任来承担这次损失。但是我们认为让您单独承担这次货损对您来说是非常不公平的。因此我们建议这次损失由我们双方分摊。希望您能同意。