外贸英语函电范本
外贸英语函电：投诉与处理范本
投诉与处理ComplaintsandAdjustment
Dear Ms. Leung
Order NT-20717
Thank you for your fax of 17 January. We are extremely sorry to learn that an error was made in carton 13 of the above order.
The missing 9,000 ball pens were sent this morning by Cathay Airways and the documents have alreadly been forwarded you.
We greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. We can assure you that every effect will be made to ensure that similar errors do not occur again.
Yours sincerely
Rob Subbaraman
Export Mangager
外贸英语函电词汇汇总
enquiry n.询盘，询购
offer n.v.报价，报盘
order n.v.订购，订单
complicate v.使复杂化
to ask for请求；要价
to be liable to易于---的
to put aside放在一边
facsimile (fax) n.v.传真，发传真
on the web在互连网上
E-commerce电子商务
pompous a.浮夸的
beg to acknowledge receipt of承认受到
inst. (=this month)本月
clear one's account结帐
as a result所以
trace v.跟踪，查询
in connection with与————有关
indebtedness n.负债
balance n.收付差额，余额
illustrated catalog附有插图的目录
if possible如有可能
time of delivery交货期
delivery n.交货
firm n.公司，商号
standing n.信誉
reliability n.可靠
approach vt.与----联系
enter into business relations with与----建立业务关系
catalog n.（商品目录）
pamphlet n.小册子
for your reference供你参考
in the meantime与此同时
transaction n.交易
embassy n.大使馆
hand-made a.手工制作
hide n.皮革
steady a.稳定的
fashionable a.流行的，时髦的
detail(s) n.详情
terms of payment支付条款
a range of ---一系列
elegance n.优美，雅致
couple together使联结，使成对
superb a.极好的，一流的
workmanship n.工艺
appeal(to) v.吸引
discriminating a.有识别力的，敏锐的